Urgent Care Business Plan
Over the past 20+ years, we have helped over 1,000 entrepreneurs and business owners create business plans to start and grow their urgent care clinics. On this page, we will first give you some background information with regards to the importance of business planning. We will then go through an urgent care business plan template step-by-step so you can create your plan today.
What is an Urgent Care Business Plan?
A business plan provides a snapshot of your urgent care business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategy for reaching them. It also includes market research to support your plans.
Why You Need a Business Plan for an Urgent Care Clinic
If you’re looking to start an urgent care business, or grow your existing urgent care business, you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your urgent care business in order to improve your chances of success. Your urgent care business plan is a living document that should be updated annually as your company grows and changes.
Sources of Funding for Urgent Care Clinics
With regards to funding, the main sources of funding for an urgent care business are personal savings, credit cards, bank loans and angel investors. With regards to bank loans, banks will want to review your business plan and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to confirm that your financials are reasonable, but they will also want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business. Personal savings and bank loans are the most common funding paths for urgent care centers.
How to Write a Business Plan for an Urgent Care Clinic
If you want to start an urgent care business or expand your current one, you need a business plan. Below are links to each section of your urgent care business plan template:
Executive Summary
Your executive summary provides an introduction to your business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.
The goal of your Executive Summary is to quickly engage the reader. Explain to them the type of urgent care business you are operating and the status. For example, are you a startup, do you have an urgent care business that you would like to grow, or are you operating a chain of urgent care clinics?
Next, provide an overview of each of the subsequent sections of your plan. For example, give a brief overview of the urgent care industry. Discuss the type of urgent care business you are operating. Detail your direct competitors. Give an overview of your target customers. Provide a snapshot of your marketing plan. Identify the key members of your team. And offer an overview of your financial plan.
Company Analysis
In your company analysis, you will detail the type of urgent care business you are operating.
For example, you might operate one of the following types of urgent care clinics:
- Walk-In Clinic: this type of urgent care business is often staffed by a physician assistant or nurse practitioner and treats a limited array of issues.
- Traditional Urgent Care: this type of clinic provides services for a wide array of injuries and illnesses that are pressing without being life threatening.
- Virtual Urgent Care: this type of urgent care clinic offers telehealth calls addressing the same issues an in-person clinic would address, but must refer patients to in-person options for any necessary lab work or other follow-up care.
In addition to explaining the type of urgent care business you will operate, the Company Analysis section of your business plan needs to provide background on the business.
Include answers to question such as:
- When and why did you start the business?
- What milestones have you achieved to date? Milestones could include the number of patients helped or the number of positive reviews.
- Your legal structure. Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.
Industry Analysis
In your industry analysis, you need to provide an overview of the urgent care industry. 
While this may seem unnecessary, it serves multiple purposes.
First, researching the urgent care industry educates you. It helps you understand the market in which you are operating.
Secondly, market research can improve your strategy, particularly if your research identifies market trends.
The third reason for market research is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.
The following questions should be answered in the industry analysis section of your urgent care business plan:
- How big is the urgent care industry (in dollars)?
- Is the market declining or increasing?
- Who are the key competitors in the market?
- Who are the key suppliers in the market?
- What trends are affecting the industry?
- What is the industry’s growth forecast over the next 5 – 10 years?
- What is the relevant market size? That is, how big is the potential market for your urgent care business? You can extrapolate such a figure by assessing the size of the market in the entire country and then applying that figure to your local population.
Customer Analysis
The customer analysis section of your urgent care business plan must detail the customers you serve and/or expect to serve.
The following are examples of customer segments: families with young children, working professionals, students and the elderly.
As you can imagine, the customer segment(s) you choose will have a great impact on the type of urgent care business you operate. Clearly, working professionals would respond to different marketing promotions than the elderly, for example.
Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, include a discussion of the ages, genders, locations and income levels of the customers you seek to serve. Because most urgent care clinics primarily serve customers living in their same city or town, such demographic information is easy to find on government websites.
Psychographic profiles explain the wants and needs of your target customers. The more you can understand and define these needs, the better you will do in attracting and retaining your customers.
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Competitive Analysis
Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.
Direct competitors are other urgent care clinics.
Indirect competitors are other options that customers have to purchase from that aren’t direct competitors. This includes emergency rooms and primary care physicians and clinics. You need to mention such competition as well.
With regards to direct competition, you want to describe the other urgent care centers with which you compete. Most likely, your direct competitors will be urgent care clinics located very close to your location.
For each such competitor, provide an overview of their businesses and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as:
- What types of customers do they serve?
- What types of conditions do they diagnose and treat?
- What is their pricing (premium, low, etc.)?
- What are they good at?
- What are their weaknesses?
With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to ask your competitors’ customers what they like most and least about them.
The final part of your competitive analysis section is to document your areas of competitive advantage. For example:
- Will you provide faster, more convenient, or more accurate urgent care services?
- Will you provide services that your competitors don’t offer?
- Will you provide better customer service?
- Will you offer better pricing?
Think about ways you will outperform your competition and document them in this section of your plan.
Marketing Plan
Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For an urgent care business plan, your marketing plan should include the following:
Product: In the product section, you should reiterate the type of urgent care company that you documented in your Company Analysis. Then, detail the specific products you will be offering. For example, in addition to urgent care, will you provide lab work (such as blood work or radiology) or pharmacy services?
Price: Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of your marketing plan, you are presenting the services you offer and their prices.
Place: Place refers to the location of your urgent care company. Document your location and mention how the location will impact your success. For example, is your urgent care business located in a busy retail district, shopping plaza, near other medical services like pharmacies and lab facilities, etc. Discuss how your location might be the ideal location for your customers.
Promotions: The final part of your urgent care marketing plan is the promotions section. Here you will document how you will drive customers to your location(s). The following are some promotional methods you might consider:
- Advertising in local papers and magazines
- Reaching out to local websites
- Flyers
- Social media marketing
- Local radio advertising
Operations Plan
While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.
Everyday short-term processes include all of the tasks involved in running your urgent care business, including scheduling patients, checking patients in and out, patient care, billing and marketing.
Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to serve your 500th patient, or when you hope to reach $X in revenue. It could also be when you expect to expand your urgent care business to a new location or city.
Management Team
To demonstrate your urgent care business’ ability to succeed, a strong management team is essential. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company.
Ideally you and/or your team members have direct experience in managing urgent care clinics. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.
If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act like mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in managing an urgent care clinic or successfully running small businesses.
Financial Plan
Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet and cash flow statements.
Income Statement: an income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenues and then subtracts your costs to show whether you turned a profit or not.
In developing your income statement, you need to devise assumptions. For example, will you serve 50 patients per day or per week? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.
Balance Sheets: Balance sheets show your assets and liabilities. While balance sheets can include much information, try to simplify them to the key items you need to know about. For instance, if you spend $50,000 on building out your urgent care business, this will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a bank writes you a check for $50,000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.
Cash Flow Statement: Your cash flow statement will help determine how much money you need to start or grow your business, and make sure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt. 
In developing your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing an urgent care business:
- Location build-out including design fees, construction, etc.
- Cost of equipment and supplies
- Payroll or salaries paid to staff
- Business insurance
- Taxes and permits
- Legal expenses
Appendix
Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your office location lease or the timeline for a typical day in the clinic.
Summary
Putting together a business plan for your urgent care is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert. You will really understand the urgent care industry, your competition, and your customers. You will have developed a marketing plan and will really understand what it takes to launch and grow a successful urgent care business.
Urgent Care Business Plan FAQs
What Is the Easiest Way to Complete My Urgent Care Business Plan?
Growthink's Ultimate Business Plan Template allows you to quickly and easily complete your Urgent Care Business Plan.
What is the Goal of a Business Plan's Executive Summary?
The goal of your Executive Summary is to quickly engage the reader. Explain to them the type of urgent care business you are operating and the status; for example, are you a startup, do you have an urgent care business that you would like to grow, or are you operating a chain of urgent care businesses?
Finish Your Urgent Care Business Plan in 1 Day!
Don’t you wish there was a faster, easier way to finish your Urgent Care business plan?
With Growthink’s Ultimate Business Plan Template you can finish your plan in just 8 hours or less!
Click here to finish your Urgent Care business plan today.
OR, Let Us Develop Your Plan For You
Since 1999, Growthink has developed business plans for thousands of companies who have gone on to achieve tremendous success.
Click here to see how Growthink’s professional business plan consulting services can create your business plan for you.
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